DOA Policy & Guarantee
Marine Pleasures LLC covers all DOA (dead on arrival) for Fish and Corals. In the event of DOA must provide us with clear pictures of dead Fish/Coral(s) both still inside the shipping bag and outside the shipping bag within 45 minutes after arrival.
All Fish and Corals are shipped via FedEx Priority Overnight/UPS (must be received on first delivery attempt). You will receive an e-mail containing your FedEx/UPS tracking number (must be available at the time of delivery). Packages usually arrive by 10:30 a.m. the following day.
We do not offer any returns or refunds, but we care about our customers and will always try to do our best to make sure customers are taken care of regardless of the situation.
We are a team of professionals dedicated to our business, very well experienced packing live Fish and Corals.
When shopping with us, you can shop with confidence. In our facility, our Fish are fully quarantined and medicated. Our Corals are also fully conditioned.
Once you receive your order,
DO NOT Dip your new Corals.
DO NOT submit your new Fish to any medication.
DO NOT remove Corals from plugs.
Doing something wrong could harm or even kill your new Fish/Corals.
Doing so will void the guarantee, No exceptions!
Although it is always recommended to dip and quarantine any newcomers, you are also risking your new fish/corals. Severe stress or trauma may result in sudden changes, especially if not doing things properly. Doing something wrong can be devastating for your new fish/corals.
If in doubt, it is totally fine to place your new fish/corals coming from our facility into an observation quarantine system. The system must be free of pests and diseases.